Shipping & Delivery
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States14-60 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
My tracking says “no information available at the moment”.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.