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FAQ

Ordering

Do I need to have an account to order?

What if I forgot my password?

What if I typed the wrong email address?

Are there any exchange rates?

What payment methods do you accept?

How secure is my online order?

How do I change or cancel my order?

How do I set my shipping address?

Can I change my shipping address after placing an order?

When will my order arrive?

How do I track my order?

Can I use several discount codes in one order?

What do I do if I have missing items in my order?

Shipping and Customs

When will my order be processed?

For shipping methods, please read here

Is my order eligible for free shipping?

Return Policy

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?